Help & Support
We help our customers through various resources like exhaustive FAQs, Knowledge Base, and communication channels like 24/7 Phone Support, Email, and Direct Consultation with a Content Strategist. Feel free to contact us 24/7 from anywhere in the world.
Ask us anything...
If you are facing any issues, please reach out. We are here to help you. Kindly fill up the following form and submit it. A ticket number will be raised to the Support Team, who will resolve your issue by email at the earliest. Please keep checking your spam folder if you do not get a reply in 24-48 hours.
What do you need help with today?
Frequently Asked Questions
We understand that you may have concerns and queries that are important to address. Our FAQs provide clarity and help you in decision-making. FAQs offer greater detail on matters related to Content Charisma, Schiffornis Media International LLC, and its services to equip you with complete information before building your relationship with us.
Sometimes, your questions may be seeking more depth than FAQs can address. If so, we advise you to visit our Knowledge Base. It provides detailed information on all matters related to content: the different content categories, their definitions, content depth, length, structure, the ordering process, and essential features. Knowledge Base also provides information and advisory to help you decide the content you want, along with relevant industry updates to aid your decision-making and other services associated with it.
How to use our support services?
Phone Support Services: Phone Support Service is available only for registered customers of Content Charisma with unique customer ID and orders numbers. However, if you have queries on content orders you have already placed, you can contact our Phone Support Team.
Direct Consultation: To order or book a consultation for the content category or quality level where self-service is not applicable, customers can seek an appointment with our Content Specialists. For more information on categories On-Consultation basis only, please click on Categories on the menu bar.