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Help & Support

We help our customers through various resources like Exhaustive FAQs, Knowledge Base, Explainer Videos, and communication channels like 24/7 Phone Support, 24/7 Human Live Chat Support, Email & Direct Consultation with a content specialist. Feel free to contact us 24/7 from anywhere in the world.

Ask us anything.

If you are facing any issues, please reach out. We are here to help you. Kindly fill up the following form and submit it. A ticket number will be raised to the Support Team, who will resolve your issue by email at the earliest. Please keep checking your spam folder if you do not get a reply in 24-48 hours.

What do you need help with today?

Frequently Asked Questions

We understand that you may have concerns and queries that are important to address. Our FAQs provide clarity and help you in decision-making. FAQs offer greater detail on matters related to Content Charisma, Schiffornis Media International LLC, & its services to equip you with complete information before building your relationship with us.

Knowledge Base

Sometimes, your questions may be seeking more depth than FAQs can address. If so, we advise you to visit our Knowledge Base. It provides detailed information on all matters related to content: the different content categories, their definitions, content depth, length, structure, the ordering process, and essential features. Knowledge Base also provides information and advisory to help you decide the content you want, along with relevant industry updates to aid your decision-making and other services associated with it.

Explainer Videos

Watch our nutshell know-how videos to get instant self-help. They will make your self-service journey smooth and seamless.

How to use our Support Services?

Phone Support Services: Content Charisma offers you a step-by-step, seamless, and highly efficient Self-Service online process to place orders for the content you want. This service is available only for registered customers of Content Charisma with unique customer ID and orders numbers. However, if you have queries on content orders you have already placed, you can contact our Phone Support Team.

Human Live Chat Support: If you have any questions regarding any aspect of Content Charisma, you can chat with our 24/7 Human Live Chat Support. However, for complaints and/or feedback, please log in to your Content Charisma account and fill the form for submission.

Direct Consultation: To order or book a consultation for the content category where Self-Service is not applicable, customers can seek an appointment with our Content Specialists. For more information on Categories On-Consultation Basis only, please click on Categories on the menu bar.

Call Us

International - Not Toll-Free
+1 347-640-5021
United States/ Canada - Toll-Free
+1 888 642 4153

Location

30 Wall Street
8th Floor
New York City, NY 10005

Email Us

support@contentcharisma.com for any kind of support.
careers@contentcharisma.com for career-related support.
contactus@contentcharisma.com to contact us.
feedback@contentcharisma.com to submit feedback.
malavika@contentcharisma.com to contact the Chief Editor & COO.
dipankar@contentcharisma.com to contact the CEO.
accounts@contentcharisma.com for payout and other accounts-related support.
christianheintz@contentcharisma.com for GDPR and Data Protection related support.