Frequently Asked Questions

Got a question? We would like to answer all the questions you have.

Sometimes your questions may go deeper than a FAQ page can handle. In these instances, we advise you to visit our Knowledge Base or speak to a customer care agent on a 24/7 Live Chat on the website.

Frequently Asked Questions: Customer Section

You are connected to Content Charisma, a registered brand of Schiffornis Media International LLC in the US. Content Charisma is a full-fledged content creation and generation platform, managed by highly experienced content creators and editors.

Schiffornis Media International LLC is the name of the legal entity and the registered brand name is Content Charisma.

The brand name of the company is Content Charisma.

No. Content Charisma is not an online marketplace. It is an agency that produces exclusive content based on the needs and requirements of a customer. It is governed by a panel of seasoned editors to deliver high-quality content.

It works in the following ways:

1. You will place your content order with Content Charisma.
2. Content Charisma’s Editorial Board will assign the job to its writers/content creators who have the expertise, qualifications, and experience to handle your requirement.
3. After the content is written/created, the Editorial Board will review and edit it to ensure quality and form. Our Editorial Board members are highly qualified with more than 25 years of experience in content development agencies for international audiences, mainstream journalism and international media houses.

Currently, you can order content in American and British English. We will expand the language options soon. To receive updates, please subscribe for emails here if you have not subscribed at the time of placing your order.

Content Charisma aims to provide all types of content, including Text, Video, Audio format, and content in Visual Arts.

Yes, we are accepting orders for Text, Video, Audio, and Visual Arts content.

We provide Text content in more than 60 different categories viz. Blog post, Article, etc. You can navigate the categories and descriptions by clicking here.

We provide Video content in more than 20 different styles viz. Live-Action, 2D, 2.5D, 3D Animations, etc. You can navigate the categories and descriptions by clicking here.

We provide Audio content in more than 10 different categories viz. Voiceover, Podcast, Jingle, etc. You can navigate the categories and descriptions by clicking here.

We provide Visual Arts content in more than 20 different categories viz. 2D and 3D Graphics, NFT Avatar, Vector, Raster, etc. You can navigate the categories and descriptions by clicking here.

You can order content related to any niche of industry viz. academics, entertainment, energy, internet of things, fashion, etc. You can navigate through the available niches by clicking here.

You can order Text content in 4 different qualities based upon your requirement, purpose, and end-use. The 4 qualities are Regular, Standard, Premium, and Customized. The price per word differs in each category, helping you balance your budget and quality. Read More.

You can order Video content in 4 different qualities based upon your requirement, purpose, and end-use. The 4 qualities are Basic, Professional, Premium, and Customized. The price differs in each category. Read More.

You can order Audio content in 4 different qualities based upon your requirement, purpose, and end-use. The 4 qualities are Basic, Professional, Premium, and Customized. The price differs in each category. Read More.

You can order Visual Arts content in 4 different qualities based upon your requirement, purpose, and end-use. The 4 qualities are Basic, Professional, Premium, Customized. The price differs in each category. Read More.

REGULAR QUALITY: The copy offers basic and straightforward information on a topic in an engaging style to create a serviceable level of knowledge. It provides a simple subject explanation for an overall understanding without too much detail and depth. Referential links to high-authority websites and third-party explanatory videos are provided wherever necessary. The copy length depends on the subject matter. However, in most cases, the recommended length is 800-1,200 words.

STANDARD QUALITY: The copy raises the reader’s knowledge on a topic much above the serviceable level with definitions, detailed information, explanatory approach, examples, insights, and referential links to primary/authority sources. The copy seeks to be educative rather than be purely informational to provide an above-average grasp of the subject. It also offers curated pictographs wherever necessary. The copy length depends on the subject matter. However, in most cases, the recommended length is 1,200-1,500 words.

PREMIUM QUALITY: This category provides in-depth, multi-layered information on a topic with a 360-degree perspective to educate, enlighten, empower, and expand the reader’s knowledge on the subject. The content is thoroughly researched, analyzed, and curated using sources from reputed media, books, scientific papers, theses, published reports from internationally accredited agencies and governing bodies wherever necessary. In some cases, it also includes views/opinions/predictions of industry experts and reputed independent experts and public perceptions, polls, and historical data to offer a compelling and authoritative body of work. Premium content aims to engage the audience with its purpose and inspire change-makers. The copy length depends on the subject matter. However, in most cases, the recommended length is 2,500-plus words.

CUSTOMIZED QUALITY: It is made-to-order content. The text attributes are of the same quality as the premium with additional elements like exclusive interviews from experts, analyses, research, videos, infographics, data visualization, graphs, etc., to create compelling work with maximum impact based on the customer’s preferences. The copy length depends on the subject matter and is based on customer specifications.

To help you get a clear idea, we have provided sample articles in each quality. Click here to read the samples.

Yes. We will provide you with content based on your individual preferences containing all the above elements in the Customized quality orders.

Yes. Content Charisma offers fiction writing based on your story idea.

Yes. We provide SEO-friendly content without additional charges if you opt for it when placing your order. However, you need to provide primary and secondary keywords and other details. 

If you want us to do the keyword research, there is an additional charge. You have to place an order after consultation with a Content Specialist.

Book a one-to-one consultation with a Content Cpecialist here.

Yes. We will write content based on your target audience’s academic backgrounds, which you are required to mention while placing the order. It will help decide the correct readability score applicable to your target audience.

The content we will provide will adhere to Flesch–Kincaid readability tests, Dale–Chall readability formula, Gunning Fog index, and others as applicable.

Yes, a hundred percent. Every work from Content Charisma is credible and trustworthy.

Yes. We provide authoritative content that informs the reader, demonstrates subject expertise, and provides the proper depth for the target audience. The content will help the reader answer questions or find the information they want.

Yes. We have experienced editors who identify the pain points in readers’ content absorption and ensure content is written to eliminate the pain points.

Yes. Schedule a free consultation with a content planning specialist by clicking here.

Yes. Schedule a free consultation with a content management specialist by clicking here.

Yes. Schedule a free consultation with a Content Marketing Specialist by clicking here.

Yes. We conduct content audits for the existing content on your website and other platforms, followed by a detailed audit report and suggestions for improvement. Schedule a free consultation with the content auditor by clicking here.

Yes. We handle all social media content creation, news write-ups, and copy creation for personal blogs.

It can be as lengthy as you wish. But it is advisable to read recommendations from experts in the industry for best results. You can navigate the suggestions here.

Yes. We create content with the purpose of storytelling in a narrative style.

Yes. We create informative content with the purpose to inform and explain.

Yes. We create descriptive content that paints a picture with words.

Yes. We offer imaginative content for new perspectives on a topic.

Yes. While placing your order, you must fill an optional field. We highly recommend you do it. You must share your core idea around which to build the content. We will help you to explore your concept fully.

Yes. While placing your order, you must fill an optional field. We highly recommend you do it. You must provide us with the subordinate concepts. They will help us to see the complete picture of the content’s impact and purpose.

Yes. While placing your order, you must fill an optional field. We highly recommend you do it.

Yes. While placing your order, you must fill an optional field. We highly recommend you do it.

Yes. While placing your order, you must fill an optional field. We highly recommend you do it. We will provide you with content based on your preference.

Yes. While placing your order, you must fill an optional field. We highly recommend you do it. We recommend you do so so we can provide you with content based on your preference.

Yes. We create this content for you. You own the exclusive rights to it.

A blog is a unique platform for offering your opinion/insights on a particular subject based on your observation, experience, and deductions. An article is a formal construction of a subject/topic written in the second or third person to educate, inform, and enlighten readers. It requires research, interviews with experts, and thorough fact-checking and editing.

We can assure you of our quality for the following reasons:

1. The content is written/created by experienced specialist writers/content creators based on customer requirements.
2. Our Editorial Board reviews every piece of content that is delivered to our customers. Our editors have several decades of experience in professional journalism, content creation, and editing.
3. All aspects of quality assurance are maintained. You can navigate the aspects here and here.

Creating content is assigned to specialist writers by the Editorial Board to maintain its quality, consistency, and relevance.

• Specialist writers with 3-5 years of experience write Regular content.
• Specialist writers with 6-15 years of experience write Standard content.
• Specialist writers with more than 15 years of experience write Premium content.

Yes. Every piece of content is edited and approved by highly experienced editors before delivery. You can check the portfolio of the Editorial Board members who come from the US and India with decades of experience in editing for international media platforms.

Yes. You will receive a plagiarism-free report from COPYSCAPE PREMIUM along with the content. This service is free. We do this to assure you of our credibility.

Yes. The content will be free of grammatical errors.

The aspects are as follows:

  • Price per word according to the selected category and quality.
  • Free revisions.
  • No charges for SEO-friendly content.
  • Images and other visual elements, if required, will come at an additional price.
  • Title Tag, Heading Tags, and Meta Description,  if required, will come at an additional price.
  • Copy Scape Premium Report is free of charge.
  • Readability Checks are free of charge.
  • Keywords Research, Content Audit, Content Panning, Content Management, and Content Marketing are separate packages not included in content writing pricing.

Read more.

Please navigate the pricing for Regular content here.

Please navigate the pricing for Standard content here.

Please navigate the pricing for Premium content here.

For Customized quality content, we decide the pricing after your consultation with a Content Specialist. Click here to schedule an appointment for Customized content.

Yes, you can estimate the price for your content at the time of placing your order. Please check the page to understand how you can do it.

Please check the page to know how the estimated date of delivery for your order is calculated.

We will deliver the content to you on the following ways:

1. We will place the content in the documents section on your Content Charisma Workspace. You can download it from there.
2. We will also send the content to your registered email address.

Annual Contracts are available only for corporations, media houses, and agencies.
Please schedule an appointment here with a Content Specialist.

Subscription packages are not available now. We will introduce subscription packages on bundle offers soon.
Please subscribe for emails related to announcements here if you have not already subscribed when placing your order.

Yes, you can place an order for a single piece of content and multiple pieces in one go. If you place an order for multiple pieces of content and pay in one go, you will receive a combined invoice mentioning all the order numbers. The order number is essential for you to track the status of the content on your Content Charisma Workspace. It will be the reference number for all your correspondence with Content Charisma.

You can place subsequent orders from Content Charisma Workspace.

No. You can order content whenever you need it. It can be on a piece-to-piece basis.

Stripe is our Payment Gateway Provider. It is data protection compliant across the world. For more information click here.

When you have paid and placed an order, and subsequently want to change/alter/revise your order, you can only do so if your new specifications do not alter the price. You can make the alterations within 3 hours of placing your order. If you wish to cancel the order, you can do so within 24 hours, and you will be charged a 50 percent kill fee.

To place your first order and to place subsequent orders you have to open an account with Content Charisma Workspace, after opening the account you can also communicate with Content Charisma by logging into your Content Charisma Workspace.

Please find here a step-by-step procedure on how to open an account with Content Charisma Workspace.

You can access the following information in your Content Charisma Workspace:

1. Your unique customer ID.
2. Your Registered Email Address.
3. You Account Settings.
4. Your Order History and View Detailed Orders.
5. Deliveries.
6. Payment Methods.
7. New Features and Announcements.
8. Place new Orders.
9. Knowledge Base.
10. Archives.
11. You can raise an issue, leave feedback, and contact us from your Content Charisma Workspace.

Please find here a step-by-step procedure to understand how you can place subsequent orders from your Content Charisma Workspace.

Yes. You can change it by logging into your Content Charisma Workspace. Go to your Content Charisma Workspace > click Account Settings > Change Password > Submit/Save.

Yes. You are entitled to 2 revisions for free after the content is delivered. Any requests beyond 2 will come at an additional fee.

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You can ask for 2 free revisions after the content is delivered to you.

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If you have used up the 2 free revisions and need more, you will have to order paid revisions from your Content Charisma Workspace within 30 days from the delivery date of the content.

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Request a revision from the documents section of your Content Charisma Workspace within 7 calendar days from the content’s delivery date. The delivery date is counted as DAY 1, and the date for the request ends on DAY 7. Please note that the delivered content will be on your Content Charisma Workspace only for 7 calendar days and will be moved to the Archives section after that. You can download your content from there.

If we do not receive a revision request from you within 7 days, we will move the content to the archives section, and you will lose the option for a free revision.

We require 5 business days to make the revision and deliver it to your Content Charisma Workspace.

Once a document is moved to the Archives section, you can only order additional revisions from your Content Charisma Workspace

The free revisions will no longer be available — kindly request revisions within the specified time frame to avoid inconvenience.

Please read about the Terms and Conditions in which a revision request will be accepted or declined.

You can find answers to most questions in our Knowledge Base and get in touch with us through the Help Center. We’re here to help you at every step along the way.

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Revisions requested must be in line with the requirements submitted when placing the order. The conditions for requesting a revision of content delivered are as follows:

Content Variance: If there is a need for a new direction in the content’s purpose due to extenuating circumstances, you must convey it to us within 3 hours of placing the content order.

Updates: If the content requires new figures, breaking news, additional quotes, etc., based on recent developments that are critical to the central theme of the content, these will be in the form of 2 free revisions as part of the content package.

Read More

Revisions requested must be in line with the requirements submitted when placing the order. The conditions for requesting a revision of content delivered are as follows:

Content Variance: If there is a need for a new direction in the content’s purpose due to extenuating circumstances, you must convey it to us within 3 hours of placing the content order.

Updates: If the content requires new figures, breaking news, additional quotes, etc., based on recent developments that are critical to the central theme of the content, these will be in the form of 2 free revisions as part of the content package.

If your request for revision meets these conditions, it will be approved.

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You will receive an email from Content Charisma. Also, the status of your order in your Content Charisma Workspace will change from CLOSED to REVISION.

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You will receive an email from Content Charisma stating the reasons for declining the request.

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Yes. We maintain transparency in our communications and process with our customers. You will receive an email from Content Charisma clarifying the reasons for declining a revision request.

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If the request for revision does not satisfy the below-mentioned conditions in the content policy:

Revisions requested must be in line with the requirements submitted when placing the order. The conditions for requesting a revision of content delivered are as follows:

Content Variance: If there is a need for a new direction in the content’s purpose due to extenuating circumstances, you must convey it to us within 3 hours of placing the content order.

Updates: If the content requires new figures, breaking news, additional quotes, etc., based on recent developments that are critical to the central theme of the content, these will be in the form of 2 free revisions as part of the content package.

Read More

A revision request must be placed within 7 days from the date of delivery of the content. The delivery date is counted as DAY 1, and the date for the revision request ends on DAY 7.

Read More

Delivered content gets moved from the documents section to the archives section in your Content Charisma Workspace after 7 days. It stays there for a maximum of 30 days from the date of delivery. After that, the document will be removed from the archives section in your Content Charisma Workspace and it cannot be retrieved.

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Yes, you can request a revision within a maximum of 30 days from the date of the first delivery of the content.

Read More

Yes, the website of Content Charisma is entirely secure and safe for use. A legitimate trust seal, “HTTPS,” a privacy policy, and contact information are provided on our website to ensure the security of site encryption and other trust indicators.

We adhere and conform to the following:

GDPR compliant (The General Data Protection Regulation)
CCPA compliant (The California Consumer Privacy Act)
PIPEDA compliant (Personal Information Protection and Electronic Documents)
LGPD compliant (The Brazilian General Data Protection Act)
POPI compliant (The Protection of Personal Information Act)

You can find them here.

You will be connected to a trained HUMAN customer service executive. This facility is available 24/7.

Yes. You can contact the Support Team by emailing support@contentcharisma.com or submitting a form from your Content Charisma Workspace.

You will receive a reply within 48 business hours.

Yes. As the call volumes are high, you may experience an extended waiting period. We wish to help you avoid wait time. Therefore, we recommend you reach us by EMAIL and LIVE CHAT. These options are more convenient.

Yes. Please click here to schedule an appointment with a Content Specialist.

It is not possible to contact a Content Specialist by email or phone.

Yes. We have developed a complete Knowledge Base for customers who prefer self-service. Visit here to access the Knowledge Base. There are step-by-step guides, FAQ, Glossary, and other resource tools for your convenience.

Please go to the Leave Feedback/Complaint section of your Content Charisma Workspace and submit feedback/complaint.

Please go to the Raise an Issue section in your Content Charisma Workspace.

5 days from delivering your content, we will send you an email inviting you to review and rate our services on TRUST PILOT.

You can call us on the following numbers:

International – Not Toll-Free
+1 347 640 5021

United States/Canada – Toll-Free
+1 888 642 4153

We will launch the referral program on June 1, 2022. Kindly subscribe here for emails to receive information about referral programs.

We will launch the first loyalty program on June 1, 2022. Kindly subscribe here for emails to receive information about loyalty programs.

Frequently Asked Questions: Freelancer Section

To qualify for a writer with Content Charisma, you must be a specialist writer with 3-5 years of experience to write Regular content. A specialist writer with 6-15 years of experience to write Standard content and to write Premium content, you must be a specialist writer with more than 15 years of experience.

To qualify for an editor with Content Charisma, you must have at least 15 years of experience in this field with prominent media brands, including newspapers, magazines, publishing houses, and digital media platforms.

To join Content Charisma as a writer, video content creator, audio content creator, and visual arts content creator you must do the following:

1. Choose the correct category on the page, and fill in the application form. You will find the form in the last section on this page. After you have successfully submitted the form, you will receive an email from support@contentcharisma.com informing you that we have received your application.

2. Our Editorial Board will take a maximum of 5 business days to review your application.

3. The Editorial Board reserves the right to accept or decline an application.

4. If your application is declined, you will be notified by email and provided with the reasons. You can re-apply after 60 days, after addressing the causes.

5. If your application is approved, you will receive an email with a link to open a freelance contributor account with Content Charisma Workspace. You will be guided through a step-by-step process that requires personal details, contact details, valid ID proof with photo, address proof, and banking information. Applicants must download the WORK FOR HIRE AGREEMENT and SCHEDULE A, print, sign, and upload a scanned copy to complete the setting up of the workspace. Once your workspace is created, you will receive an email from support@contentcharisma.com confirming the same.

6. It will take a maximum of 5 business days to check the veracity of your information and its adherence to Content Charisma policies. After the verification check is complete, a Content Charisma representative will hold a video call for final identity confirmation with the applicant.

7. Content Charisma will activate the applicant’s Content Charisma Workspace after a successful video identity confirmation, and work will begin.

To join Content Charisma as an Editor, you must do the following:

Fill in the application form in the last section on this page. After you have successfully submitted the form, you will receive an email from support@contentcharisma.com informing you that we have received your application.

Our Chief Editor/Editorial Board will take a maximum of 5 business days to review your application.

The Chief Editor reserves the right to accept or decline an application.

If your application is declined, you will be notified by email and provided with the reasons. You can re-apply after 60 days, after addressing the causes

If your application is approved, you will receive an email with a link to open a freelance contributor account with Content Charisma Workspace. You will be guided through a step-by-step process that requires personal details, contact details, valid ID proof with photo, address proof, and banking information. Applicants must download the WORK FOR HIRE AGREEMENT and SCHEDULE A, print, sign, and upload a scanned copy to complete the setting up of the workspace. Once your workspace is created, you will receive an email from support@contentcharisma.com confirming the same.

It will take a maximum of 5 business days to check the veracity of your information and its adherence to Content Charisma policies. After the verification check is complete, a Content Charisma representative will hold a video call for final identity confirmation with the applicant.

Following a successful video identity confirmation, Content Charisma will activate the applicant’s Content Charisma Workspace, and work will begin.

You can access the following information in your Content Charisma workspace:

• Unique freelancer ID.
• Registered Email ID.
• Details Active Orders.
• Work order history.
• Payout Method.
• Payout Details.
• New Features and announcements.
• Knowledge Base.

You will get paid according to the WORK FOR HIRE AGREEMENT and SCHEDULE A.

You will get paid according to the WORK FOR HIRE AGREEMENT and SCHEDULE A.

We will pay you on the 5th of every calendar month.

No. Content Charisma does not charge freelancers: no account opening, maintaining fees. No commission, no hidden charges. Kindly note the freelancer will bear the transfer fees.

We have a dedicated messaging app for the Editorial Board and freelancers integrated with your Content Charisma Workspace, which will help you communicate with them.

We will conduct the first training program in September 2022. Registrations have begun for the session to commence on September 2022. Click here to register for training, and here to register for courses; only a limited number of seats are available. Hurry up!

We help you gain unique knowledge on the art and craft of content creation. Content is information, and information is power. We will help you learn to use that power to educate, enlighten and influence people for the greater good.

You will learn from experts the most compelling, convincing, and relevant ways of writing content for a target audience to enhance their knowledge, empower them, and open their minds to the possibilities of information.